Return and Refund Policy

At Softgeek, we are committed to providing high-quality digital software products and excellent customer service. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made on softgeek.net.

Product Key Usage

Product Key Replacement

If the product key you received is not working:

• Contact our support team at support@softgeek.net or via WhatsApp at +91 9876543210 within 30 days of purchase.
• Provide your order number and a description of the issue with the product key.
• Our team will verify the issue and provide a replacement product key if the original is confirmed to be non-functional.

Refund Eligibility

Refunds are only provided in the following circumstance:

• The product key for your purchased software is not available, and we are unable to provide a valid replacement.

Refund Process

If you are eligible for a refund:

• Contact our support team at support@softgeek.net or via WhatsApp at +91 9876543210 within 30 days of purchase.
• Provide your order number and explain that the product key is not available.
• Our team will verify the unavailability of the product key.
• If confirmed, we will process the refund within 7 business days.

Refund Method

Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear on your statement, depending on your financial institution.

Exclusions

Refunds will not be provided in the following cases:

• More than 30 days have passed since the purchase date.
• The software has been installed or the product key has been activated.
• The product key is functional, but you have changed your mind about the purchase.
• The product key has expired due to non-activation within the specified timeframe.

Non-Refundable Items

The following items are non-refundable:

• Activated software licenses
• Functional product keys
• Expired product keys due to non-activation within the specified timeframe

Cancellation of Orders

If you wish to cancel an order before the product key has been delivered, please contact our support team immediately. We will try our best to accommodate your request.

Technical Support

For technical issues or support with the software, please contact the software manufacturer directly. As a reseller, we do not provide technical support for the products we sell.

Policy Updates

We reserve the right to update this policy at any time. Changes will be effective immediately upon posting on our website.

Contact Us

For any questions or concerns regarding this policy, please contact our customer support team:

By making a purchase on BestSoftwareMarket.com, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.