License Replacement Policy

At Softgeek, we understand that sometimes you may need to replace your software license key due to various circumstances. This License Replacement Policy outlines the terms, conditions, and procedures for requesting a replacement license key for products purchased from softgeek.net.

Eligibility for License Replacement

We provide license key replacements in the following situations:

• Non-functional Keys: The provided license key does not activate the software
• Invalid Keys: The license key is rejected by the software during activation
• Corrupted Keys: The license key appears to be corrupted or incomplete
• Wrong Product Keys: You received a key for a different product than what you ordered

Replacement Process

To request a license replacement, follow these steps:

1. Contact Support: Reach out to our support team within 30 days of purchase
2. Provide Information: Include your order number and describe the issue with the license key
3. Verification: Our team will verify the issue and check the key's status
4. Replacement: If confirmed defective, we'll provide a new working license key
5. Delivery: The replacement key will be sent via email within 24 hours

Required Information

When requesting a license replacement, please provide:

• Your order number or transaction ID
• The email address used for the purchase
• The product name and version
• The non-working license key
• Screenshots of any error messages (if applicable)
• Description of the activation issue

Replacement Timeframe

Processing times may vary based on:

• Complexity of the verification process
• Product availability
• Business hours (10:30 AM to 6:30 PM IST)
• Weekends and holidays

Verification Process

Our verification process includes:

• Checking the original license key status in our system
• Verifying the purchase details and order information
• Testing the key functionality (when possible)
• Confirming the issue is not due to user error or software conflicts

Limitations and Exclusions

License replacements are not available in the following cases:

• Expired Keys: Keys that have expired due to delayed activation
• Used Keys: Keys that have already been successfully activated
• User Error: Issues caused by incorrect installation or activation procedures
• System Incompatibility: Software not compatible with your operating system
• Late Requests: Replacement requests made more than 30 days after purchase
• Third-party Issues: Problems caused by antivirus software or system conflicts

Multiple Replacements

We typically provide one replacement per order. If the replacement key also fails to work, we will investigate further and may offer a refund instead of additional replacements.

No-Cost Replacement

All legitimate license replacements are provided at no additional cost to the customer. We do not charge fees for replacing defective license keys.

Prevention Tips

To avoid license key issues:

• Activate your software as soon as possible after purchase
• Ensure your system meets the software requirements
• Temporarily disable antivirus during installation
• Copy and paste license keys carefully to avoid typos
• Keep your order confirmation email for reference

Technical Support

For installation or activation assistance, please contact the software manufacturer's technical support. We can only assist with license key delivery and replacement issues.

Business Hours

License replacement requests are processed during our business hours:

Contact Information

To request a license replacement or for related inquiries:

Policy Updates

We reserve the right to update this license replacement policy at any time. Changes will be effective immediately upon posting on our website.

By purchasing from SoftGeek, you acknowledge that you have read, understood, and agree to this License Replacement Policy.